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Customer Support & FAQs
General questions
• What is the status of my order?
- You can view the status of your order in the tracking email you got when you placed the order.
• Can I change my order?
- All paid orders are final and no changes can be done once payment has been made.
Payment
• What payment methods do you accept?
- We accept all Visa and Mastercard cards
• Which currency will I be charged in?
- USD
• Do you offer payment plan option?
- No
Shipping
• Where do you ship?
-Worldwide
• How long does it take to ship my order?
- 5-10 Business Days
• Do you offer fast shipping?
- We ship with the fastest method possible; it just depends on how many orders we have to process that can determine the time of arrival for your order
• How can I track my package?
- On the tracking email you received when you ordered your product
• What if I'm not home?
- The courier company will inform you of an estimated day and time of arrival so you can ensure someone or you is there to pick it up
• Will I pay taxes for international shipping?
- No
Returns
For returns related questions please refer to our return and refund policy menu.
Your Questions, Answered
How do I choose the right size for shapewear, swimwear, or activewear?
Please check our size chart on each product page. If you are between sizes, we recommend choosing one size up for comfort.
What materials are used in your products?
Our products are made with high-quality, breathable, and durable fabrics. Jewelry and accessories use safe, skin-friendly materials.
Are beauty and therapy devices safe to use?
Yes, our devices are designed for home use and are safe for most skin types. Please follow the instructions provided with each device.
Can I return or exchange items?
For hygiene reasons, shapewear, underwear, and swimwear are non-returnable. Other items may be returned or exchanged as per our return policy.
How long does delivery take?
Standard delivery usually takes 5–10 business days depending on your location.
How should I care for my clothing items?
We recommend gentle wash at low temperature and air drying to maintain fabric quality.
Are sunglasses and jewelry durable?
Yes, sunglasses come with UV400 protection and anti-glare coating, while jewelry is designed for daily wear with proper care.